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Billing FAQs
Let us help you find answers to some frequently asked billing questions.
The fee applies to internet customers. Going forward, Paperless Billing is your free, environmentally friendly billing option.
The fee applies to all customers except:
- Customers with traditional (tariffed) voice service only
- Customers on programs including Lifeline, California Affordable Broadband, California Fundamental Internet, Affordable Connectivity Program
- Customers with disabilities (e.g., requesting braille and large-print bills or who have a medical alert and requested a waiver)
With an existing account:
- Sign in to your account.
- Select Go to My Billing in the My Bills tile.
- Look for the tile that says Paperless Billing is off.
- Select Enroll in Paperless.
- A pop up will appear explaining Paperless Billing. Select OK.
Without an existing account:
- Create an account.
- Select Go to My Billing in the My Bills tile.
- Look for the tile that says Paperless Billing is off.
- Select Enroll in Paperless.
- A pop up will appear explaining Paperless Billing. Select OK
Going paperless means reducing waste and our environmental impact, something we all can benefit from! Caring for the environment is one of our core beliefs. Red Loves Green is our commitment to sustainability in the technology we use, the way we do business, and the digital connections we enable for our customers. Find out more about our commitment to sustainability at Red Loves Green.
Paperless Billing also means having all your bills organized in one place and just a click away – with access to 13 months of statements online anytime.
When your term contract reaches the expiration date, the promotional discounts you received also expire. Your service will then bill at our everyday low monthly rate. The promotional discount and expiration date are shown in your bill’s Monthly Charges section.
Billing articles
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Billing videos
Get answers to your questions through our series of short videos.
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