Helpcenter

Most often, internet connection issues can be resolved by restarting your router. Learn how to restart your router.

If you’re still having issues after restarting your router, check to see if you’re experiencing a service outage or view our troubleshooting tips.

First, check to see if you’re experiencing a service outage. No outage? Learn how to restart your router or set-top box here.

Use our Phone Support Wizard for step-by-step instructions to troubleshoot having no dial tone.

There are several conditions that could cause your bill to vary. Examples include:

• A promotion ending
• Billing adjustments
• Changes in your service resulting in a one-time fee
• One-time fees; for example – Pay Per View, Video On Demand, Tolls or Long Distance, Late payment charges, Non-Sufficient Funds (NSF)
• Partial month charges or a credit for a change made in the middle of your bill cycle

Please note: Tax charges can vary slightly depending on the number of days in the month. We will notify you about any upcoming rate changes on your bill.

For more information, watch our video on why your bill might be higher than expected.

Internet speed tests, particularly speed to device tests, can be affected by wired and Wi-Fi device limitations, in addition to the number of devices. This could result in speeds that are different from the internet speeds you’re expecting. This is common across all internet providers, not just Frontier.

Learn more about internet speeds and the different types of speed tests here.